Ernst Mach wrote, “Knowledge and error flow from the same mental sources; only success can tell one from the other.” In this session, we will explore why this is important and how it applies to modern safety approaches. We will unpack the concept of complex systems and explain how people are central to solving them.

We will expose the quantum leap in safety by showing where expertise meets decisions and actions in novel situations. Using a case study, we will demonstrate that people are the solution, not the problem.